Refund policy
Returns We accept returns within 7 days of delivery. Items must be unused, unopened, and in their original packaging. Due to the nature of skincare products, we cannot accept returns on opened or used items for hygiene and safety reasons.
Eligible Items To be eligible for a return, your item must be:
- Unused and unopened
- In the original packaging with all seals intact
- Accompanied by proof of purchase
Non-Returnable Items
- Opened or used skincare products
- Gift cards
- Sale or final sale items
How to Initiate a Return To start a return, contact us at cleopatra@milesandgaux.com with your order number and reason for return. We'll respond within 2 business days with return instructions. Do not send items back without prior authorization.
Refunds Once your return is received and inspected, we'll notify you of approval or rejection. Approved refunds are processed to your original payment method within 5–7 business days. Shipping costs are non-refundable.
Exchanges We only replace items that are defective or damaged upon arrival. If you need an exchange, contact us atcleopatra@milesandgaux.com.